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Post Info TOPIC: In praise of Main Street Pens (Ron Zorn)


Admin

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In praise of Main Street Pens (Ron Zorn)
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I wanted to share a recent experience I had with Ron regarding a pen I recently had repaired by him. I actually had three Vac Pens repaired by him at the Philly Pen Show back in January.

One of these was a Brown Pearl Vac Junior. Though Ron restored this pen for me at the show, it was not writing as well as it should. The tines kept misaligning on their own when you wrote with it, and the writing experience was not as smooth as it should be.

I wrote back to him expressing my concerns about this pen. This was not a flex nib, and the tines kept "bunching up" on each other when you wrote with it. He told me to send it back to him, and he would look at it again.

I got the pen back today, Priority Mail! This was about a 10 day turn-around. The pen writes great! The nibs align, and look as good as they should! I have had pens repaired by Ron a few times on previous occaisions. This was the first time I needed to have one "looked" at again. This is a great example of great customer service!

I bring this up, because there was recent discussion "on the other board" about repair
people, and the dissatisfaction of work. It was something that could have been cleared up, and straightened out, with an email or call as I did. That person chose to "rant and rave" about a problem in public that could have been fixed very easily in private!
(I tried to find that topic over there, but could not-wanted to post this)

Just my two cents here about the importance of communication. These individuals work hard to restore your pens, and their reputation is what matters most to them. They will make matters right if you are not satisfied with the results!

Frank

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Ron's a first class restorer & a stand up guy. You'll never go wrong dealing with him.

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Tu ne cede malis sed contra audentior ito
~Yield not to misfortunes, but advance all the more boldly against them



Newbie

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You're right about communication, Frank, but having been in on the other site's "unpleasantness" from the first moment the "rant" was posted and following through all 15 pages of it, i can tell you that not all pen meisters are great communicators and sometimes what they communicate isn't all that great.

The meister's email was published--something I had some reservations about, although it did validate the rant, which we all would have thought was dubious had we not read the email ourselves--and there was little doubt ab out what had occurred.

If customers can be wrong, then surely so can pen repair people.

It was unfortunate that it had to occur in public, but it was surprising and revealing how many other people had had problems of a similar nature with this nib meister and with a few others as well.

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Seasoned

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Frank wrote:

Just my two cents here about the importance of communication. These individuals work hard to restore your pens, and their reputation is what matters most to them. They will make matters right if you are not satisfied with the results!

Frank



You would hope that it is true but when sites forbid discussion about less than positive results there really is no need to have a repair person communicate.

It's the prima donna theory in that a person gets to a certain level and others will accept actions by that person that they would not with another person because of their particular skills.

Communication is a two way street but when it turns into all talk from one side then people should walk away.



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Plaquemine 182-01


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The other discussion was from some idiot, who thought service could be made quicker, by beating the worker, turning it into an assembly line, and making him work unpaid over time.

And he wanted to pay extra money to jump the line...and obviously didn't know of any one with out a long waiting list.

Well more or less.

Most of the folks told the idiot where to go, once he got his head out to were he could see the gleam of the flashlight.


Ain't nothing worse than a man/boy with only one fountain pen that he wants fixed.

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The Ebay box that started it all


Experienced

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glad that you got your fp fixed. Customer service is always something of the highest importance.

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Seasoned

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Bo Bo Olson wrote:

The other discussion was from some idiot, who thought service could be made quicker, by beating the worker, turning it into an assembly line, and making him work unpaid over time.

And he wanted to pay extra money to jump the line...and obviously didn't know of any one with out a long waiting list.



Having a schedule and only sending pens in when that window is available isn't so bad an idea if not taken to extremes. Fixing a pen really isn't an overtime sort of thing it is a piecemeal sort of charge- you pay one price for the work no matter how long it takes so unpaid isn't going to happen, more likely there will be additional charges from the repair person.


Well Richard B. allows line jumping if you buy the pen from him which is sort of paying money.




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Plaquemine 182-01
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