I personally haven't had any dealings with them but have heard/read on the other boards the service center is on the ball & offers up first class service.
What do you have that your looking to get repaired. It's possible we may be able to walk you through it yourself & save you some time.
Cheers, Dennis
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Tu ne cede malis sed contra audentior ito ~Yield not to misfortunes, but advance all the more boldly against them